FAQ

Are you new to the concept of renting a storage unit? Don't worry, many people have similar inquiries when they're starting out. Whether you're wondering about the appropriate unit size, the available amenities, or the payment procedure, at Castlerock Self Storage, we aim to simplify the moving experience. To assist you, we've compiled responses to some common queries.

FAQ

  • How do I pay my storage bill?

    Pay your monthly storage bill online using a debit or credit card. You can also pay in-person at the office.

  • Am I required to store long-term

    We offer flexible month-to-month leases so you’re never required to store with us longer than you need. No unfair contracts!

  • What are the security features?

    Our facilities are all fully fenced, gated with keypad access, and under 24-hour video surveillance.

  • What documentation do I need to rent a unit?

    A valid form of government-issued ID such as driver’s license, passport, or state ID.

  • What items am I not allowed to store?

    Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids. 

  • How do I get started?

    Rent a unit online or call your nearest Self Storage New Mexico facility.

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